Open letter to iBurst

Censorship at MyBB to cover for iBurst

From 2009:

Briefly. The iBurst saga takes another twist. Some posts on MyBroadBand.co.za in which I have defended myself against other members criticising my posts for being too long, for being melodramatic etc. have started disappearing from the MyBroadBand Forums. Some of my defences have been in good humour, some in the spirit of the original criticism levelled against me. In one post I admit to being stupid for misreading a parody.

In his own thread, a newbie to iBurst who was glad to hear that his new iBurst hardware would arrive today, Monday 20 July, was disappointed to hear of more delays at iBurst. I posted him a warning against iBurst, linking to my threads. That has been deleted.

I may be wrong, but I cannot help but feel that this is censorship in favour of iBurst. Apparently some members have been complaining that I am on a crusade and I don’t add value to discussions (defending myself, warning against iBurst). Instead of hitting the ignore function or avoiding threads started by me (some posts were purged from my threads – what are the readers doing there if I don’t add value?) – no, instead of hitting the ignore function, they complain. MyBroadBand.co.za, instead of telling them to use the ignore function, purges my posts, on the basis of a really silly reason.

It is common practice on forums to just ignore shit; it is common practice to ignore threads of a poster you don’t like. But the poor little diddikins came onto my thread, ripped into me. I responded and they ran to the mods.

I don’t believe for once that iBurst doesn’t have a hand in this.

A crusade? Yes, it may be a crusade, but members complaining about a crusade against iBurst can have uncomfortable posts purged that only defend myself against them? This smells like rotting carp. And it is cant.

This is how I believe it goes.

Diddikins (fictive name), who is a private member and probably a buddy of Jannie van Zyl, new CEO of iBurst, thinks he’ll curry favour with the new iBurst regime or perhaps the iBurst regime instructed him, I don’t know – hey, perhaps he’ll get a free hand-me-down gadget from bossman Jannie, perhaps he’ll get invited to a braai when the weather clears or when Jannie makes time for such from the amount of time he spends at MyBroadBand.co.za. So Diddikins shows how much he cares for Jannie and rips into me (Remember, Jannie is a member and can thus see who his homies are). I respond and Diddikins flounders in the joke, perhaps had their sensitivities bruised. He complains: this guy is running a crusade. My posts start disappearing.

I query the purge with Rudolph Muller, Manager (Owner as well, I believe) at MyBroadBand.co.za. He tells me members have complained, I must take it up with members. Of course, he won’t and cannot give me the names because the complaints are private.* He can neatly avoid the issue.**

He insists it’s not censorship under direction, that the mods don’t even know who advertise (!) on MyBroadBand.co.za. That it was a simple matter of a private member – i.e. not representatives of a corporation like iBurst – complaining. Rudolph himself naturally has moderating powers, so, there’s one mod who knows who advertises at MyBroadBand.co.za.

So, iBurst has a friend in Diddikins who has managed to silence some posts by an iBurst critic. But there’s no electro-trail showing that iBurst or Jannie has a hand in it, because Diddikins did the dirty work out of the goodness of his heart. MyBroadband.co.za can rest with good conscience that iBurst didn’t ask them to censor me, that they were acting on a complaint, feeble as the complaint might be, from a private member.

It is not a coterie, it is a cabal, and it’s ‘hand of God’ work I have seen operate on other threads myself. I did add value, especially to the newbie who still awaits his iBurst hardware, but that value was not in iBurst’s interest. MyBroadBand.co.za may as well have told me that the value I add is not in iBurst’s interests. At least it would be honest.

I can’t understand how people can’t see how transparent their own machinations are. In both idiocy and the desperate censorship (because it is always an act of desperation) – no matter whether the issue is politics that touches many people or one consumer’s complaint – they cast themselves in habit and intellect on the desperate side of people like P.W. Botha, Robert Mugabe, Islamic fundamentalists, Khomeini, etcetera.

MyBroadBand.co.za should be ashamed. They acted on such a feeble complaint and therefore it is so transparent as to what is going on. Originally a kind of tech consumer advocacy organisation, MyBroadBand.co.za is, by way of this machination, clearly in iBurst’s pocket.

Woeful on all fronts.

Notes

* This sentence was added 22 July.

** This sentence was amended from: “In other words, he avoids the issue.”

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10 Comments »

  1. In other countries there are cases where there are smaller numbers of victims, now with this large cluster of individuals this is a sure win situation since there will be a very large lawsuit if they do not removed the mast, Keep up the fight, as it will not only return your health, but help other fights all around.

    Comment by news — 8 March 2010 @ 5:36 am

  2. FYI…Jannie and Rudolf are reeeally good friends. I’ve seen it first hand. So no surprises there

    Comment by Marigold — 12 March 2010 @ 11:43 am

  3. I use to have great service from iburst until November 2009 when my contract was about a year old, they screwed up my billing so bad, after complaining they said it is their fault and would sort it out in Feb 2010 they screwed it so bad saying I owe them over R2500 and suspended me, I got no reply from emails and phoning them got me no where as one guy says something with the next call saying something completely different, my airtime was over R600 trying to sort out the crap.

    It is now May 2010 and again they have not billed me and still giving me account problems, I get no joy from emails or calls and they bluntly refuse to let me speak to a manager, I have now struggled for 6 months and don’t know what to do any more

    Comment by Eric — 19 May 2010 @ 9:22 am

  4. Sorry to hear about your woes Eric. It seems iBurst just can’t or won’t get their accounting right. Jannie van Zyl, who took over in July 2009, hubristically vowed that he would set things right at the company, but the accounting problems have continued non-stop.

    I advise you to join MyBroadBand. iBurst has reps there who help as much as they can. Look for users “r001gevaar” and “iBurst”:
    http://mybroadband.co.za/vb/forumdisplay.php?97-iBurst-Wireless-ADSL-and-HSDPA

    Comment by RK — 27 May 2010 @ 9:40 am

  5. I am in the same positon as Eric above. I’ve had an ongoing debacle with iBurst for the last 3 months, ranging from hardware delivery failure, and incomplete software, to shockingly uninterested call centre staff, and now, a debt on my account for over R2000 that was completely unfounded. I’m still in the process of trying to recover the money, and “No, I don’t want my account credited, I want the money refunded!” Altogether, it seems their tactics are to frustrate customers to the point of giving in and walking away from the issue as the energy it takes to fight them seems to make no difference whatsoever. A very short sighted strategy to say the least. I’ve reported my discontent to Thami Mtshali (Group CEO) & Sasan Parvin (Ops Director) in the hope I will get a response that changes something. Right now I’m not holding my breath – but if these guys don’t give a damn, how then can we expect their staff to? iBurst, this is your last chance – consider my contract cancelled. I have legal right to do so.

    Comment by Tim Harris — 6 August 2010 @ 10:05 am

  6. hahahahhahahahahahahahahahahahahahahahahahahahah
    Don’t know if it supposed to be funny, or maybe i don’t get out much, which is true, but this is seriously funny stuff, thank you for making me giggle.
    I’m lucky i dont use iburst, no i use Telkom, a superior company/monopoly.

    Comment by Mike Thiem — 16 August 2010 @ 9:00 pm

  7. I’m having the same problem. Going to sue them for lost of income.

    Comment by adriaan — 24 August 2010 @ 10:54 am

  8. Whatever you do… do not get iburst. I cannot tell you how many times my account has been double debited by them. It seems every time they are short of money they double debit their subscribers. I have had contract accounts with many institutions, from vodacom, edgars, Incredible connection to Virgin Money…and not once, not once in years have they ever made a single mistake when they debit me. But Iburst makes a constant habit of getting it wrong, whats worse, is they dont answer thier emails, make you go and stand in long quews at the bank to provide them with bank statements so that they can reverse payment, and then they take thier time to refund you. I also know of friends who are subscribers that experience the same things. I cannot wait for the day that my contract ends!!! DO yourself a favour and do not get iburst!

    Comment by Vincent — 4 September 2010 @ 8:01 am

  9. The iBurst accounts department seems to be a complete joke. In short, they messed up our billing for 2009 and sent us a threatening letter in the beginning of 2010. We queried the matter (this required numerous phone calls and multiple emails, where you never reach an actual decision maker). Finally they email us in July 2010 that our account had been sorted, much apologies and we are on a positive balance. We are pleased.

    Two months later we query why they do not take debit orders anymore, and they notify us that our account is now with their pre legal department due to a negative balance of more than R 10,500! What a joke! I have now sent more than 38 emails, made numerous phone calls and event sent a physical letter to their head quarters yet nobody gets back to me. They have now threatened to suspend our account if we do not settle immediately. We are furious.

    They will keep losing business if their accounts department continues to be such a mess.

    Comment by Fern — 9 October 2010 @ 1:55 am

  10. For recent commenters still experiencing problems with iBurst, the most efficient way of getting a response from iBurst is to complain on the iBurst thread at Mybroadband: http://mybroadband.co.za/vb/forumdisplay.php/97-iBurst-Wireless-and-iDSL

    One would think that a company, especially an internet company, would have their own efficient channels for complaints on their own website, but iBurst has at least two representatives that monitor complaints at MyBroadband. Via someone who goes by the nic r001gevaar, complaints seem to be resolved at some point.

    My apologies for not responding to your comments. I am thankfully rid of the beast and maintain this blog simply for historical purposes.

    Comment by RK — 13 October 2010 @ 10:38 am


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